Question 1

What exactly is AIRON?

Accepted Answer

An AI assistant for small businesses and agencies that does real work inside the tools you already use: it reads your email, your documents and your data, and prepares replies, invoices, reports and posts in Gmail, Outlook, Drive, AIRON CRM or your invoicing tool. Whatever goes out is proposed to you before it is sent, and every action is recorded.

Question 2

How is it different from ChatGPT or Zapier/Make?

Accepted Answer

A chatbot tells you how to do it; AIRON does it, connected to your tools and with your permission. And unlike classic automation, you don’t have to wire every box by hand: you describe what you want in the chat (“every invoice that arrives, into Drive by quarter”) and AIRON turns it into a flow you can test before switching it on.

Question 3

What size of company is it for?

Accepted Answer

For freelancers, small businesses and agencies: from one person (Freelance Basic plan) to teams of 60 or more (Enterprise). The usual start is whatever eats the most hours —normally email or reports— and you expand once it is delivering.

Question 4

Is it a fit for my industry?

Accepted Answer

The product is the same for everyone and adapts through your company profile (what you do, how you write) and the connectors you enable. Today it is used by, among others, marketing agencies, consultancies, pharmacies, wineries with wine tourism, service companies and software companies in Spain, Colombia and Italy.

Question 5

Which areas does it cover?

Accepted Answer

Communications (email, calendar and the WhatsApp assistant), marketing and analytics (Google Analytics, Google Ads, Search Console and Instagram), finance (invoices, Stripe payments and invoicing with Facturales in Spain or Alegra in Colombia), operations (tasks in Trello and AIRON CRM, documents in Drive, OneDrive and Dropbox), web research and website creation with Web Studio.

Question 6

Do I need technical skills?

Accepted Answer

No. You talk to AIRON in plain language, review its proposals and approve, edit or reject them. We set it up with you, and inside the platform you have step-by-step guides and AIRON Academy, with more than 80 short lessons.

Question 7

Which languages does it work in?

Accepted Answer

The platform is in Spanish, English and Italian, and AIRON replies in the language you write in. In emails to your contacts it writes in the sender’s language, in your company’s tone.

Question 8

How does AIRON work under the hood?

Accepted Answer

Inside it is organised into four departments —Communications, Marketing, Finance and Operations— with specialists for each task. You don’t have to pick any: you ask for something and AIRON decides which tools to use, chains them and gives you back the work with its sources.

Question 9

Can I adjust how it works for my company?

Accepted Answer

Yes. In your company profile you define what you do and how you write (Info and Style), in Management → Memory you review what AIRON remembers about you and the company, and in each connector you decide which actions run on their own, which ask for approval and which are blocked.

Question 10

How much can it do without asking me?

Accepted Answer

It depends on who starts it. What AIRON starts on its own —a reply to an incoming email, a flow step, a post— always waits for a person. What you ask for in the chat or on WhatsApp asks for approval by default when it goes to third parties, is tax-related or spends money (emails, invoices, ads, posts); internal things, like a task in AIRON CRM or an event without guests, happen right away and can be undone. The account administrator can adjust this tool by tool.

Question 11

Does it learn how I work?

Accepted Answer

It takes into account your company profile, the memory your team decides to keep and the reasons you give when rejecting a draft. It does not learn “on its own” or behind your back: in Management → Memory you see what it remembers, keep it or discard it, and if you tell it “forget…” it deletes it.

Question 12

What if a task spans several areas?

Accepted Answer

AIRON chains the steps even when they cross areas: for example, finding an email, checking your calendar, drafting the reply and creating the event, all in one request. Every step is recorded in Activity and anything going out goes through approval.

Question 13

Which AI models does it use?

Accepted Answer

Today the language models are OpenAI’s and are processed in the United States. The search over your documents is indexed in the European Union (Google Cloud, Frankfurt) and result re-ranking runs on our own server. The model layer is configurable and its quality is evaluated every night on real cases.

Question 14

Which tasks can it really do?

Accepted Answer

Read and summarise email and prepare replies; search your documents and answer with the source; create events and tasks in your calendar, Trello or AIRON CRM; query Google Analytics, Ads and Search Console and explain them with figures; propose Instagram posts; file invoices in Drive and keep the ledger; generate charts and PDF reports; research the web; and create websites with Web Studio.

Question 15

How do I talk to AIRON?

Accepted Answer

By typing in the panel or on WhatsApp, or with voice notes. In the chat you can point a question at a connector with “@” (“@Google Ads spend this week”), open actions with “+” (web search, deep research, create a flow or a website) and attach up to three files.

Question 16

Does it produce reports and documents?

Accepted Answer

Yes: charts and downloadable PDFs from the chat, with every figure and its source. To receive a recurring report, you create a scheduled flow that prepares it and asks for approval before sending it to anyone.

Question 17

Can it research the web?

Accepted Answer

Yes. Beyond one-off searches, deep research plans the search, reads full pages, cross-checks sources and delivers a report with citations. If it cannot back a claim with a source, it says so.

Question 18

Can it answer questions about my own documents?

Accepted Answer

Yes. It searches the folders you authorise (Drive, OneDrive or Dropbox, scanned PDFs included) and answers citing the document each figure comes from. The search is limited to your company: it never retrieves another client’s documents.

Question 19

Can it create content or websites?

Accepted Answer

Yes. Web Studio creates a complete 3-to-6-page website from a description (typed or dictated), with your photos, and you edit it by touching the text; publishing on your own domain is in beta. It also proposes Instagram posts, which are published only when you approve them.

Question 20

Does it watch my business even if I don’t ask?

Accepted Answer

With Goals and Signals, yes: it reviews your marketing, website and CRM data and warns you when something leaves its usual range, with the evidence and a proposed action. Today this module is run with you by the AIRON team (or your agency); from the client portal you can request a new goal.

Question 21

Can it work while I’m away?

Accepted Answer

Yes, with flows. They trigger on their own when an email or a WhatsApp document arrives, at a scheduled time, when an invoice is paid in Stripe or when you issue one in Facturales. Anything that needs your approval waits in Approvals without running.

Question 22

What are Signals?

Accepted Answer

Alerts AIRON raises when reviewing your data: a drop in organic clicks, stalled CRM opportunities, a profitable campaign that is paused… The catalogue watches more than 50 signals and about 20 patterns that combine several sources. Each signal says whether it is an opportunity, a risk or a weakness, and brings the evidence behind it. No evidence, no signal.

Question 23

What is a Goal and how is it measured?

Accepted Answer

A measurable target with a date (“recover organic traffic before December”). AIRON proposes the strategy and the next action, and measures progress with real data from your connectors. A signal can become a goal with the starting point already loaded.

Question 24

What if data is missing to measure it?

Accepted Answer

It says so. If a result has no connected source, it shows as “no connected source” instead of making up a number. We prefer you to know what cannot be measured.

Question 25

How do I know whether an action worked?

Accepted Answer

Before acting, it states what should move and by how much. Afterwards it compares, discounting the trend you already had. If the effect cannot be told apart from noise, the result is marked “inconclusive”: AIRON does not take credit it cannot prove.

Question 26

Who decides which goals to pursue?

Accepted Answer

You do. Goals are created when you confirm them; you can edit, pause or close them, and see the timeline of everything that happened in each one.

Question 27

What is a flow and how is it created?

Accepted Answer

An automation of the “when this happens, if that holds, do this” kind. You describe it in the chat and AIRON builds it from pieces in a validated catalogue; you can also edit it on the visual canvas. Example: “every invoice that reaches my email, save it in Drive by quarter and record it in the ledger”.

Question 28

Can I test it before switching it on?

Accepted Answer

Yes, and it’s the recommended path. With “Test” you see step by step what it would do and with which data before activating it. Each run is then shown as completed, waiting for approval or failed, so you always know what happened.

Question 29

What if a flow fails halfway?

Accepted Answer

It stops and you’ll see it marked as failed, with the step where it stopped. It is designed not to duplicate work: repeating a step does not resend what was already sent.

Question 30

Can a flow send things to my customers on its own?

Accepted Answer

No. Whatever a flow sends out always waits for a person to approve it: that rule can be tightened (by blocking the action) but not removed. And a flow only works with your company’s connectors.

Question 31

Which tools does it connect to?

Accepted Answer

In production: Gmail, Outlook and Microsoft 365 (with OneDrive and SharePoint), any IMAP email, Google Calendar, Google Drive, Dropbox, Trello, Calendly, forms (Typeform and Jotform), AIRON CRM, WolfCRM, Stripe, Facturales (Spain), Alegra (Colombia), Google Analytics, Google Ads, Search Console, Instagram, GitHub and Vercel. Some connections are set up with you while we finish the verification of the Google and Microsoft apps.

Question 32

What if my tool isn’t listed?

Accepted Answer

Tell us which one. There are prepared connectors we switch on when a client needs them, third-party MCP servers can be connected and, if your tool has a website but no API, AIRON for Chrome (in beta) can work on it with your session.

Question 33

Do I have to change my tools?

Accepted Answer

No. AIRON works on top of what you already use. If you stop using a tool one day, you disconnect it and that’s it.

Question 34

How do I connect my accounts and who stores the credentials?

Accepted Answer

Most connect through the provider’s own authorisation button (OAuth), without giving us your password; others use an API key. Credentials are stored encrypted and tied to your company, and you can revoke them whenever you want from the provider or from the connectors screen.

Question 35

Which permissions does it ask for on my accounts?

Accepted Answer

The ones each function needs. And in each connector you see the list of actions and decide which run on their own, which ask for approval and which are blocked.

Question 36

Where can I use AIRON?

Accepted Answer

In the web panel and the client portal, on WhatsApp (ask, approve with a “yes”, send and receive files) and in the Android app. AIRON for Chrome and AIRON for Excel are in beta for pilot customers.

Question 37

Does it work on mobile?

Accepted Answer

Yes: the panel works in the mobile browser, there is an Android app and you can ask and approve over WhatsApp.

Question 38

Does AIRON send things without warning?

Accepted Answer

What AIRON starts on its own never goes out until a person approves it. What you ask for requests approval by default if it goes to third parties, is tax-related or spends money, and the account administrator can change that tool by tool. In every case it is recorded in Activity.

Question 39

What record do I have of what it does?

Accepted Answer

In Activity you see what AIRON did, when, and who approved or rejected it. Rejections with a reason are kept too. If you need the complete technical log, we provide it on request.

Question 40

How is data isolated between clients?

Accepted Answer

Each company has its own space and every query —including document searches and memory— is filtered by that space before returning anything. If the filter cannot be applied, the query fails instead of returning too much.

Question 41

How is sensitive information protected?

Accepted Answer

Data is hosted on servers in Frankfurt (EU), your connector credentials are stored encrypted, access is per person and permission-based, and connections are encrypted. Anything going out passes through the approval rules.

Question 42

Who can see what inside my company?

Accepted Answer

There are two roles: Superadmin, who manages the team and permissions, and Member, who uses what they are granted. Approving is a separate permission. On top of that, each person’s chat is private: neither their colleagues nor the Superadmin can see it.

Question 43

Does it comply with the GDPR and the EU AI Act?

Accepted Answer

AIRON TEAM SL is a Spanish company and processes data under the GDPR and Spain’s LOPDGDD, with a data processing agreement and a public list of sub-processors. Under the AI Act, AIRON is a limited-risk system: it discloses that it is an AI, marks the content it generates and has an automatic control that prevents adding a high-risk purpose without opening the corresponding file.

Question 44

Do you use my company’s data to train models?

Accepted Answer

We do not train language models on your company’s data: we use our provider’s models through its interface, and what AIRON learns from your operations lives in your company’s space. The permitted uses of your data are set out in writing in the contract and the data processing agreement.

Question 45

What if the AI makes a mistake or makes something up?

Accepted Answer

Three defences. Figures come from your connectors with their source, and if data is missing AIRON says so instead of estimating. Whatever goes out is reviewed by a person. And quality is evaluated every night on real cases, with a judge independent from the answering model.

Question 46

Can I stop AIRON at any time?

Accepted Answer

Yes: reject a proposal, block a specific action, disconnect a connector or pause a flow. Changes apply immediately and are recorded.

Question 47

What happens to my data if I stop using AIRON?

Accepted Answer

You can download all your data as a ZIP from Management. When you leave, the data in your space —conversations, memory, files, credentials— is deleted and only what the law requires is kept; backups roll over within 30 days.

Question 48

How much does it cost?

Accepted Answer

Freelance Basic €29/month (1 person), Freelance Pro €99/month (up to 5) and Freelance Ultra €249/month (up to 15, with AIRON CRM and a €249 setup fee). For larger teams, Enterprise Basic €890, Pro €1,490 and Ultra €1,990 per month. In Colombia, the Basic plan costs COP 50,000 per month. Prices exclude VAT; during the beta, billing is monthly.

Question 49

What is a credit?

Accepted Answer

The unit used to measure usage. Each task spends according to what it really costs: a conversation with the assistant is around 2 credits, an email handled with a draft about 0.3, a web search 3 and a deep research about 60 (indicative, measured in September 2026). In Management → Usage you see your consumption at all times.

Question 50

Can I cancel?

Accepted Answer

Yes. During the beta billing is monthly and you can cancel your subscription. If you need more people, they are added to your plan as extra users.

Question 51

What does onboarding look like?

Accepted Answer

We connect your email, calendar and the tools you use with you; we complete your company profile (what you do and how you write); you switch on assisted replies in the mailboxes you choose and review the first drafts. Then you describe the repetitive work in the chat and it becomes a flow.

Question 52

How long until I see value?

Accepted Answer

We start with whatever eats the most hours —usually the inbox or reports— so you notice it within the first weeks. The actual savings are measured against your own starting point; we don’t promise them in advance.

Question 53

Can I start with a pilot?

Accepted Answer

Yes. We pick a specific process that hurts, test it with your real data and AIRON in proposal mode, and you decide with results in hand.

Question 54

Does AIRON replace my team?

Accepted Answer

No. It takes the repetitive work so your team can spend its time on what adds value and on deciding. Judgment and approval stay human.

Question 55

What support do I get?

Accepted Answer

We support you during onboarding and afterwards: adjustments, new flows and connectors, and questions. Inside the platform you have the help centre and AIRON Academy.

Question 56

How do I know if there is an incident?

Accepted Answer

If a connector stops responding, it shows as a warning in your panel instead of failing silently. For any incident, write to us: we answer and keep you updated.

Everything you need to know about AIRON

Can’t find your answer?

Product and fit

How it works

What it can do

Goals and Signals

Automated flows

Integrations and where to use it

Control, security and data

Plans, pricing and onboarding

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